Spring Valley Hospital Medical Center does not discriminate and does not permit discrimination, including, without limitation, bullying, abuse or harassment, on the basis of actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status, or based on association with another person on account of that person’s actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status.
Each patient or resident who has experienced discrimination may file a complaint with the Nevada Division of Public and Behavioral Health (DPBH):
4150 Technology Way, Carson City, NV 89706
Phone: 775-684-4200 | FAX: 775-684-4211.
Email: [email protected]
Spring Valley Hospital Medical Center:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact Paula Carlisle at 702-853-3342.
If you believe that Spring Valley Hospital Medical Center has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Paula Carlisle, Director Risk Management
5400 South Rainbow Boulevard
Las Vegas, NV 89118
Office: 702-853-3342 Fax: 702-853-3278
Email: [email protected]
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Paula Carlisle, Director Risk Management is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html